FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long can I workout per day?

• For now, 90 minutes, however, we will post when longer times are available. 

How will the Y protect my health and safety?

• We promise to monitor and follow CDC and Department of Health Guidelines.
• Train and manage Y team members to assure all health standards are rigorously maintained
• Keep the Y clean using enhanced, round the clock cleaning procedures and high grade CDC approved cleaning agents
• Provide hand sanitizer and wipes
• Require social distancing and other safety measures
• Prepare to quickly evolve plans as warranted and always with your health and safety as our highest priority
• Require social distancing and other safety measures
• Limit or close some spaces and equipment use as needed for safety

How can I help maintain a healthy environment at the Y?

• Stay home if you or anyone in your house is feeling ill and please follow public health guidelines about when it is safe to return
• Follow social distancing and all required health policies while in the Y
• Wash your hands (and your child's hands) regularly and thoroughly for at least 20 seconds
• Thoroughly wipe down equipment before and after each use
• Use tissue to catch a sneeze or cough.  Quickly and safely discard it in the trash.
• Please support and be patient with our Y team members as they work to keep everyone safe.

What happens to my membership status when you reopen?

• If you were able to continue paying your membership rate in full or in part, your fees were considered a donation to support our community crisis work.  Upon reopening, membership fees will no longer be counted as donations.  As promised, we are working on tax letters to document your generosity.
• If you supported the Y and continued to pay partial dues, your fees will return to its regular rate in July.  
• If you placed your membership on hold, we hope our reopening plans make you feel comfortable enough to re-activate your membership.  To do so, just contact your local YMCA via email.  They will be happy to assist you.

How will I check into the Y?

• Locate the red tent outside of the Y to have your temperature screened by a member of our team.
• Anyone with a temperature exceeding 100.4 will not be allowed access to the Y.
• Please remember that riding your bike to the Y or riding in a hot car with no air conditioning may affect your body temperature, please only approach the tent to be scanned if you are not overheated.
• Prior to entering the Y please use the hand sanitizer located at the temperature check in.
• Masks are required to enter the Y.  Please wear your mask anytime you are in social spaces and traveling to and from exercise. 
• Next you will use your membership card or YMCA of the Chesapeake app to check in with our contact free scanners. 

What are the operating hours?

• Beginning June 20 we will open with limited hours as we work in our new normal.  This will give staff an opportunity to assess our practices and protocols daily and make changes to better serve our members as needed.  

Saturday 7am-1pm and 3-5pm**

Sunday 11am-5pm

Monday - Friday 7am-1pm and 3-7pm**

** We will be closed for a deep clean from 1pm- 3pm daily.

We anticipate that we will add hours quickly and be back to close to normal facility operating hours by July 1, 2020.  Thank you for your continued patience as we gain our footing in serving you.

What amenities will be available when the Y opens?

• Our wellness centers, with space for social distancing, will open June 20 at 7 am.
• Indoor Group Exercise classes, also with 6 feet of space between members, will begin on June 20. Please check the YMCA of the Chesapeake app or the website for class schedules. Our group exercise schedules might not look like what you are accustomed to, but were well thought out and have the ability to be modified quickly as we work to get back to normal.  Schedules will be released on a weekly basis for the time being. 
• Gymnasiums will be open for Group Exercise classes and pickleball. Pickleball will require a reservation, and no more than 4 people will be allowed on a court. Groups will be limited to 60 minutes of indoor play. 
• Saunas, steam rooms, showers and lockers will be closed at this time.
• Locker room access will only be allowed for restroom use.
• Stretching areas and mats in group exercise spaces will not be used.
• Coffee service, social spaces, play centers, bounce centers, water fountains and water bottle filling stations will remain closed.
• Racquetball courts will be open with a maximum of 2 player and reservations are required.  
• We are working diligently, and following health and safety guidelines set forth by the CDC and State, to reopen pools and Stay & Play with limited capacity on June 29. Look for more information on these schedules June 15.  

We are assessing our offerings daily and our amenity plan is dynamic and ever evolving. We ask for your patience as we gear up to get back to normal.

Will you continue to teach on Facebook live?  

• While we recognize that not everyone is ready to join us indoors, the week of June 15 will be our last week providing new content on Facebook. You can still access old videos on Facebook at Y360 on our website at www.ymcachesapeake.org

When you reopen, can I bring a guest?

Guests will not be permitted at this time. Following the Governor's guidelines, we have reduced capacity at each Y, therefore only active Y members will be granted access. When capacity guidelines change we will reevaluate this policy.

Are you offering Camp this summer?

• While we are not offering traditional Day Camp this summer we do have Summer at the Y for ages 5-12 at the Cecil County Family YMCA, Easton Family YMCA and Pauline F. & W. David Robbins Family YMCA. For more information on Summer at the Y please contact Derek White at the Easton Family YMCA, Missy Denault at the Robbins Family YMCA and George Patchell at the Cecil County Family YMCA.

When will you start offering Personal Training, Swim Lessons and Youth Sports?

• We are working hard on plans to launch those programs. We will have details to announce soon!